Overview

In this course you will learn about the relationship between thoughts, feelings, and behaviors; how to clarify your intentions for a caring confrontation; how to identify the three conditions for an effective conversation; and more!

    1. Course Overview and Learning Objectives

    2. Pre-Test Instructions

    3. Pre-Test

    4. What is a Caring Confrontation?

    1. Meet Abby

    2. Understanding Your Thoughts, Feelings, & Behavior Patterns

    3. Observable Behavior vs. Attributed Meaning

    4. Clarifying Your Intentions

    5. Control in Caring Confrontations

    6. Establishing the Conditions for an Effective Conversation

    1. Overview

    2. Body Language

    3. SHARE Your Story

    4. Listening and Asking Questions

    5. Practicing Empathy

    6. Finding Acceptance

    1. Scenario

    1. Reflection and Follow-Up

    1. Instructions

    2. Post-Test

About this course

  • Free
  • 21 lessons
  • 0 hours of video content