Overview
In this course you will learn about the relationship between thoughts, feelings, and behaviors; how to clarify your intentions for a caring confrontation; how to identify the three conditions for an effective conversation; and more!
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1
Introduction
- Course Overview and Learning Objectives
- Pre-Test Instructions
- Pre-Test
- What is a Caring Confrontation?
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2
Preparing for a Caring Confrontation
- Meet Abby
- Understanding Your Thoughts, Feelings, & Behavior Patterns
- Observable Behavior vs. Attributed Meaning
- Clarifying Your Intentions
- Control in Caring Confrontations
- Establishing the Conditions for an Effective Conversation
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3
The Caring Confrontation
- Overview
- Body Language
- SHARE Your Story
- Listening and Asking Questions
- Practicing Empathy
- Finding Acceptance
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4
Let’s Practice!
- Scenario
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5
After the Caring Confrontation
- Reflection and Follow-Up
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6
Knowledge Check
- Instructions
- Post-Test
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7
Summary
- Closing